MAINTENANCE AND EDCS HOST CUSTOMER APPRECIATION BREAKFAST
SSC's Maintenance and Engineering, Design & Construction Services (EDCS) departments hosted a customer appreciation breakfast on October 11 for all building proctors, facilities managers and coordinators. We first started hosting this event in June 2015 and since then, have had two customer appreciation events per year. They’ve proved to be a wonderful opportunity not only for SSC to thank our customers but also for building proctors/facility managers to network with each other, meet any new SSC management staff and receive updates about the host departments.
This time around, Paul Tisch, officially introduced himself as the Maintenance Director of Operations. Mr. Tisch started in his new role this past summer. He oversees the day-to-day operations of all of the maintenance teams. Prior to his promotion, Paul served as SSC’s Water Specialist; he has about 23 years of experience in the water treatment and facility maintenance industry.
Paul gave an update on our apprenticeship program. At the time of the breakfast, there were 17 apprentices (7 HVAC, 6 electricians and 4 plumbers). Apprentices take 28-35 exams and perform 2,000 hours of on the job training per year. Paul also highlighted the number of licensed personnel and licenses held in the categories of HVAC, Electrical, Plumbing and Elevator.
In order for our customers to have the maintenance contact information they need, Sarah Boreen and Barbara Musgrove updated the contact booklets provided at previous customer appreciation events. Any customers who were not able to attend the breakfast and would like a hard copy booklet, please contact Sarah Boreen: Sarah.Boreen@sscserv.com or 979.458.3479.
The booklet’s information can also be viewed on our website: click here
EDCS Regional Director of Operations, Jeff Heye, spoke about his department’s sustainable design and construction practices, building proctor project role and FAQs, customer service benchmarks and procurement requirements.
We also had door prizes, including a big screen TV and multiple gift cards. Special thanks to MLN, Britt Rice Electric, APS Building Services, Shipley Donuts and Mad Taco for their donations. Larry Rehn was the winner of the big screen TV!
Our two Texas A&M University El Salvador scholarship recipients were honored at this event. More information about them can be found in another article in this issue.
Thanks to all of our customers who attended the breakfast. Our next customer appreciation event will be held in the spring. Stay tuned for more details!